SOLKV
Frequently Asked Questions
Are you a trading company or a manufacturer?
We are a factory established in 2019 specializing in new-energy connectors, with our own R&D, mold development and automated assembly lines.
Can I get samples for testing?
Yes. We provide samples for your evaluation; you only need to bear the sample freight.
What certificates do your connectors have?
Our products have passed relevant safety certifications and meet European and international new energy industry standards. Request current certification documentation for the specific lines you are evaluating.
What is your production lead time?
Stock items can be shipped within 3–7 days; customized orders generally take 15–25 working days.
Can you customize products according to my requirements?
We support customization of specifications, logos and packaging. Please send your detailed technical requirements to us.
What is your warranty period?
We provide standard product warranty. We will offer solutions promptly if any quality problem occurs within the warranty period.
What payment terms do you accept?
We support T/T, L/C and other common international payment methods; we can negotiate details for bulk orders.
How about your after-sales support?
Our technical team replies within 8 working hours. We can provide remote technical guidance and installation suggestions, plus return/exchange and technical Q&A for qualifying quality issues.
Which countries do you mainly export to?
Our products are sold to many countries in Europe, Southeast Asia, Latin America and other regions.
Are your products suitable for energy storage and photovoltaic systems?
Yes. Our connectors are specially designed for photovoltaic power generation and energy storage system connection scenarios, covering residential PV, C&I storage and storage power plants. Our catalog also includes a battery connector product line for battery-group connections.
Need The Right PV Connector ?
Tell us your system voltage, current rating, and quantity. Our engineers respond within 8 working hours with a quote or sample arrangement.